[ Case study ]
Amadeus IT Group: Intranet Redesign Discovery
The discovery behind an Amadeus intranet redesign: mapping a day in the life of an employee across the tools they touch, to find where a single, unified intranet could remove friction. Journey map recreated as an illustrative diagram, no confidential data.
- Client
- Amadeus IT Group
- Role
- UX Researcher / Designer · via Mindtree
- Year
- 2018
- Disciplines
- UX Research, Journey Mapping, Enterprise UX, Intranet, Discovery
5 phases
An employee's day, morning to late afternoon
8
Friction points turned into intranet opportunities
1 hub
A unified intranet as the single entry point
[ Information architecture ]
Journey phases
- Morning
- Mid-morning
- Noon
- Afternoon
- Late afternoon
Map rows
- Touch points
- Actions
- Experience
- Pain points
- Opportunities
Touch points
- Intranet
- Delve
- Community
- JIRA
- Yammer
Intranet opportunities
- Single entry point
- Announcements
- Notifications
- Tasks in place
Confidentiality notice
This work spans active platform strategy, shared AI capabilities, and multiple product surfaces. To respect that, this case study stays intentionally high-level, focusing on the cross-brand design problem, platform principles, and reusable outcomes rather than brand-specific implementation details.
For Amadeus IT Group's intranet redesign, delivered through Mindtree, I led the discovery: an Employee Journey Map of a typical working day, used to find where a single, unified intranet could replace the scattered tools an employee jumps between. The journey map here is recreated from the original deck as an illustrative diagram, with no confidential data.
The challenge
An Amadeus employee's day is spread across many disconnected tools, the main work tool, JIRA, Delve, Community, Yammer, and more. The brief was to redesign the intranet, but the real question was what the intranet should do. To answer it, we had to see the day as the employee lives it: what they open, what they check, and where the friction actually is.
- Map the real working day, not an idealized one
- Locate the friction across tools, phase by phase
- Turn each pain point into a concrete intranet opportunity
[ Protected layer ]
The full case study is available on request.
High-fidelity screens, information architecture and the detailed process for this enterprise project are shared under NDA. Enter the access password, or request access and I will share the full walkthrough.