[ Case study ]
Tanishq New Age POSS
The New Age Point-of-Sale System for Tanishq, Titan's jewellery brand: a ground-up UX, from on-site boutique observation and user journeys through to high-fidelity cashier and inventory flows for a uniquely complex retail operation.
- Client
- Tanishq (Titan Company)
- Role
- UX Designer · via Mindtree
- Year
- 2018
- Disciplines
- Enterprise UX, Retail POS, UX Research, Data Tables, Information Architecture
Boutique-grounded
Designed from on-site observation and artifacts
Cashier + Inventory
Sign-in, dashboard, holdings, issue, and reports
Discovery → design
From field research to high-fidelity flows
[ Information architecture ]
Cashier
- Sign-in
- Dashboard
- Holdings
- Cash memo
- Notifications
Inventory management
- Receive
- Issue
- Bin to bin
- Exchange policy
- Returns to factory
Reports
- Stock statement
- Lot number
- Discrepancy
- Weight exception
Discovery
- Boutique observation
- Artifacts
- Personas
- User journeys
Confidentiality notice
This work spans active platform strategy, shared AI capabilities, and multiple product surfaces. To respect that, this case study stays intentionally high-level, focusing on the cross-brand design problem, platform principles, and reusable outcomes rather than brand-specific implementation details.
Tanishq's New Age POSS is the point-of-sale system behind Titan's flagship jewellery brand. As the UX designer, I took it from discovery, observing how boutiques actually operate, through to the high-fidelity cashier and inventory flows. On-screen values shown here are sample data.
The challenge
Jewellery retail is a uniquely demanding POS problem: live precious-metal pricing, lot and weight tracking, holdings and advance bookings, exchange policy, and returns to factory, all handled by boutique staff serving customers in real time. The system had to make that complexity manageable for the person at the counter, and it had to be grounded in how boutiques really work, not how a spec imagined they did.
- Make a dense retail-jewellery operation usable at the counter
- Cover the full span: cashier, customer transaction, and inventory
- Ground every decision in real boutique observation and artifacts
[ Protected layer ]
The full case study is available on request.
High-fidelity screens, information architecture and the detailed process for this enterprise project are shared under NDA. Enter the access password, or request access and I will share the full walkthrough.