[ Case study ]
DHL IoT: Device Onboarding Flow
An iteration focused on the journey of adding a device: the step-by-step flow a user follows to register and configure a new device before it reaches the device list. Breaking registration into clear steps, each validating its inputs before the next, reduces error and makes a technical task approachable, and this flow fed directly into the final device-onboarding module.
- Client
- Deutsche Post DHL Group
- Role
- UX Architect · via Wipro
- Year
- 2019
- Disciplines
- Interaction Design, Enterprise UX, IoT
End-to-end
Device onboarding, identify to associate
[ Information architecture ]
Entry
- Start
Identify & configure
- Type
- Settings
Associate
- Unit
- Application
Confirmation
- Review
- Done
This iteration focused on the journey of adding a device - the step-by-step flow a user follows to register and configure a new device on the platform, before it reaches the device list.
A guided journey
Breaking device registration into clear steps reduces error and makes a technical task approachable, with each step validating its inputs before the next. The flow fed directly into the final device-onboarding module.
- Step-by-step registration with per-step validation
- Clear progress and a recoverable path
- Feeds the device list once complete
Outcome
A clearer onboarding journey that made registering devices approachable for non-specialist administrators.