[ Case study ]
DHL IoT: Notifications
The notifications center of the DHL IoT platform, one place to see what needs attention across the constant stream of events that connected operations generate. Notifications are grouped and prioritised so the urgent surfaces first, with clear read and unread states and a path from each alert to the device, application, or user it concerns, using one consistent alerting language across the platform.
- Client
- Deutsche Post DHL Group
- Role
- UX Architect · via Wipro
- Year
- 2019
- Disciplines
- Enterprise UX, Interaction Design, Information Architecture
Real-time
Alerts and notifications across the platform
[ Information architecture ]
Inbox
- Alerts
- System
Preferences
- Channels
- Thresholds
Detail
- Event
- Actions
Connected operations generate a constant stream of events. The notifications center gives administrators one place to see what needs attention across devices, applications, and users.
One feed, clear priority
Notifications are grouped and prioritised so the urgent surfaces first, with clear read and unread states and a path from each notification to the thing it concerns. The same alerting language is used consistently across the platform.
- A unified feed across devices, apps, and users
- Clear priority, read, and unread states
- A path from each alert to its source
Outcome
A calm, scannable notifications experience that kept administrators ahead of issues instead of buried in noise.